Horrible experience at KL Flora Designs. Ordered and paid by phone to go pick up later and when I got to the store at the pick-up time, I was told that my bouquet wasn't ready and to come back at a later time. When I showed up the 2nd time to pick-up my order, it was still not ready and after 20 minutes of waiting and being told that it was almost ready, I went to speak with the owner (which was actually in the process of making my bouquet) and she told me that it would take another 10 minutes... of what I was seeing, it was way more then that). I was already late for the party, so I couldn't wait any longer and asked to be reimbursed. After shrugging her shoulders as if to say just to bad, she told me that she would do it the next day... what? She finally decided to reimburse me at the store after I complained... what a frustrating situation and waste of my time. Got to the party late with no flowers to show for!!! I do NOT recommend this flower shop.
Flowers were not fresh. Sunflowers were clipped of their petals. DO NOT USE THIS FLORIST. This was a waste of money hard earned by our loving family members that sent them to us.
Worst experience ever. I don't know how this business ended on first page of Google, seriously. 5PM and they still didn't deliver to a work place! I'm so angry right now. What a ruined anniversary surprise! Avoid!!!
Ordered a boutonniere a month before my daughter's prom and exchanged all the details over the phone.Called the day before prom to confirm everything and was told everything was good.I'm at the place now waiting because they claim I didn't order it and I must have called the wrong place.Will never do business with this place again.
Father in law ordered 3 bouquet in vases for my wife and our daughters for Valentine day. They got here without vase and the bow on one wasn't even holding on. We called the next day and they said they would change them the day after. They never came but they called at 8:55pm when we were putting the girls in bed. Got so pissed I didn't answer knowing they were closing in 5 minutes. Wife called this afternoon, they told her they were here at 8:30 this morning and no one answered what is impossible, the wife is a stay at home mom. They told her they will be here at 6pm, and here we are, 7:30pm 3 days after, still waiting. Oh, and did I mention they barely speak French or English?Really bad service, and a lot of the flowers were already starting to fade. Don't ever make business with them, i can't believe they're still in business.
KL Flora Designs is a Canadian Florist based in Pointe-Claire, Quebec. KL Flora Designs is located at 991 Boul Saint-Jean, Pointe-Claire, QC H9R 5M3, Canada.
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